Terms of Service

Last Updated: August 25, 2025

Please read these Terms of Service ("Terms", "Terms of Service") carefully before using the Aave-us website or purchasing and using our hardware wallets and related services.

1. Agreement to Terms

By accessing our website at www.aave-us.com, purchasing our hardware wallets, or using our services, you agree to be bound by these Terms of Service and all applicable laws and regulations. If you do not agree with any of these terms, you are prohibited from using or accessing our website, products, and services.

2. Intellectual Property

The Aave-us website, hardware wallets, firmware, software, and all related content, features, and functionality (including but not limited to all information, software, text, displays, images, video, and audio, and the design, selection, and arrangement thereof) are owned by Aave-us, its licensors, or other providers of such material and are protected by United States and international copyright, trademark, patent, trade secret, and other intellectual property or proprietary rights laws.

Our trademarks and trade dress may not be used in connection with any product or service without the prior written consent of Aave-us.

3. User Accounts

When you create an account with us, you guarantee that the information you provide is accurate, complete, and current at all times. Inaccurate, incomplete, or obsolete information may result in the immediate termination of your account on our website.

You are responsible for maintaining the confidentiality of your account and password, including but not limited to restricting access to your computer and/or account. You agree to accept responsibility for any and all activities or actions that occur under your account and/or password. You must notify us immediately upon becoming aware of any breach of security or unauthorized use of your account.

We reserve the right to refuse service, terminate accounts, remove or edit content, or cancel orders at our sole discretion.

4. Hardware Wallet Usage

4.1 Product Use and Risks

Our hardware wallets are designed to provide secure storage for cryptocurrency private keys. However, no security system is impenetrable, and we cannot guarantee absolute security. By using our products, you acknowledge and accept the inherent risks associated with cryptocurrency storage, including but not limited to:

  • The risk of hardware failure
  • The possibility of firmware vulnerabilities
  • The risk of physical theft or loss of the device
  • The risk of forgetting or losing recovery seeds and passwords
  • The possibility of cryptocurrency protocol vulnerabilities

4.2 Recovery Seeds and Backups

You are solely responsible for securely storing your recovery seed phrase and any backup information for your wallet. We do not store your recovery seed phrase or private keys, and we cannot recover your cryptocurrency assets if you lose your recovery information. You acknowledge that loss of your recovery seed phrase may result in permanent loss of access to your cryptocurrency assets.

4.3 Firmware Updates

We may release firmware updates for our hardware wallets to improve security, add features, or fix bugs. While not always mandatory, we strongly recommend applying these updates promptly. You acknowledge that:

  • Failing to update firmware may expose your device to security vulnerabilities
  • You are responsible for ensuring your device is updated through our official channels only
  • Firmware updates should be performed according to our provided instructions to prevent potential issues

5. Purchases and Payments

5.1 Pricing and Payment

All prices for products are shown in US Dollars and do not include taxes, shipping, or handling unless explicitly stated. We reserve the right to change prices at any time. Payment must be made through our approved payment methods at the time of purchase.

5.2 Order Acceptance

Your order constitutes an offer to purchase our products. We reserve the right to accept or decline your order for any reason, including but not limited to product availability, errors in product or pricing information, or problems identified by our fraud detection systems.

5.3 Shipping and Delivery

We will make reasonable efforts to ship products in accordance with the estimated delivery times provided, but we do not guarantee delivery times. We are not responsible for delays that are beyond our control. Risk of loss and title for items purchased pass to you upon delivery of the items to the carrier.

5.4 Returns and Refunds

Our return and refund policy is governed by the terms outlined in our separate Return Policy, which is incorporated by reference into these Terms of Service. For security reasons, we may have specific restrictions on returns for hardware wallets.

6. Prohibited Activities

You agree not to engage in any of the following prohibited activities:

  • Using our products or services for any illegal purpose or in violation of any local, state, national, or international law
  • Attempting to bypass or break the security mechanisms of the hardware wallets or associated software
  • Reverse engineering, decompiling, or disassembling our hardware wallets or firmware
  • Distributing malware or other malicious code through our website or services
  • Attempting to gain unauthorized access to other users' accounts or personal information
  • Interfering with or disrupting the integrity or performance of our website, products, or services
  • Making unauthorized copies or derivative works of our hardware, firmware, or software
  • Using our products or services to transmit material that infringes intellectual property rights
  • Using our products or services to transmit material that is defamatory, obscene, or offensive

7. Disclaimer of Warranties

Our products and services are provided "as is" and "as available" without any warranties of any kind, either express or implied, including but not limited to the implied warranties of merchantability, fitness for a particular purpose, or non-infringement.

We do not warrant that our products or services will be uninterrupted or error-free, that defects will be corrected, or that our website, products, or services are free of viruses or other harmful components.

We make no warranties about the accuracy, reliability, completeness, or timeliness of the website content, services, software, text, graphics, links, or communications provided on or through the use of our website or products.

8. Limitation of Liability

In no event shall Aave-us, its officers, directors, employees, or agents be liable for any indirect, incidental, special, consequential, or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses, resulting from:

  • Your access to or use of or inability to access or use our products or services
  • Any conduct or content of any third party on our website or related to our products
  • Any content obtained from our website or products
  • Unauthorized access, use, or alteration of your transmissions or content
  • Loss of cryptocurrency assets due to your failure to properly secure your hardware wallet, recovery seed phrase, or PIN
  • Hardware or firmware defects in our products

Our liability is limited to the maximum extent permitted by law. If you are dissatisfied with any portion of our website or products, or with any of these terms of service, your sole and exclusive remedy is to discontinue use of our website and products.

9. Indemnification

You agree to defend, indemnify, and hold harmless Aave-us, its officers, directors, employees, and agents, from and against any and all claims, damages, obligations, losses, liabilities, costs or debt, and expenses (including but not limited to attorney's fees) arising from:

  • Your use of and access to our website, products, or services
  • Your violation of any term of these Terms of Service
  • Your violation of any third-party right, including without limitation any copyright, property, or privacy right
  • Any claim that your use of our products or services caused damage to a third party

This defense and indemnification obligation will survive these Terms of Service and your use of our website, products, or services.

10. Governing Law

These Terms shall be governed and construed in accordance with the laws of the State of California, United States, without regard to its conflict of law provisions.

Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights. If any provision of these Terms is held to be invalid or unenforceable by a court, the remaining provisions of these Terms will remain in effect.

11. Dispute Resolution

11.1 Informal Resolution

For any dispute you have with Aave-us, you agree to first contact us and attempt to resolve the dispute informally.

11.2 Binding Arbitration

If we cannot resolve the dispute informally, you and Aave-us agree to resolve any disputes through binding arbitration in accordance with the American Arbitration Association's rules for arbitration of consumer-related disputes.

11.3 Exceptions

You may assert claims in small claims court if your claims qualify. Either you or Aave-us may seek injunctive or other equitable relief in any court of competent jurisdiction if there is a threat of irreparable harm.

11.4 Class Action Waiver

You agree that any arbitration or court proceeding shall be limited to the dispute between us and you individually. You acknowledge that:

  • Claims brought as part of a class action, private attorney general action, or other representative action are not permitted
  • By agreeing to these Terms, you and Aave-us are each waiving the right to participate in a class action

12. Changes to Terms

We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material, we will provide at least 30 days' notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion.

By continuing to access or use our website, products, or services after any revisions become effective, you agree to be bound by the revised terms. If you do not agree to the new terms, you are no longer authorized to use our website, products, or services.

13. Contact Information

If you have any questions about these Terms, please contact us:

  • By email: legal@aave-us.com
  • By phone: +1 (818) 222-7554
  • By mail: 22750 Roscoe Blvd, Los Angeles, CA 91304, United States