Privacy Policy

At Aave-us, we are committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our products, or interact with our services.

Please read this Privacy Policy carefully. By accessing or using our website, products, or services, you acknowledge that you have read, understood, and agree to be bound by the terms described in this policy.

1. Information We Collect

1.1 Personal Information

We may collect the following types of personal information from you:

• Contact Information: Name, email address, mailing address, phone number
• Account Information: Username, password, account preferences
• Transaction Information: Billing address, shipping address, payment information, purchase history
• Communication Information: Correspondence with our customer service team, including chat logs, emails, and recorded calls
• Demographic Information: Age, gender, country of residence, and preferences

1.2 Automatically Collected Information

When you visit our website or use our services, we may automatically collect certain information about your device and usage patterns, including:

• Device Information: IP address, browser type, operating system, device identifiers
• Usage Data: Pages viewed, time spent on pages, links clicked, navigation patterns
• Location Information: General geographic location based on IP address
• Log Information: Access times, browser type, pages visited
• Cookies and Similar Technologies: As described in our Cookie Policy

2. How We Use Your Information

We may use the information we collect for various purposes, including to:

• Provide, operate, and maintain our website, products, and services
• Process and complete transactions, and send related information including purchase confirmations and invoices
• Send administrative information, such as product updates, security alerts, and support messages
• Respond to customer service requests, comments, and questions
• Improve our website, products, and services
• Develop new products, services, features, and functionality
• Personalize your experience and deliver content relevant to your interests
• Send marketing communications, if you have opted to receive them
• Monitor and analyze usage patterns, trends, and activities in connection with our products and services
• Detect, prevent, and address technical issues, security breaches, and fraudulent activities
• Comply with legal obligations and enforce our terms and policies

3. Legal Basis for Processing (For EEA and UK Users)

If you are from the European Economic Area (EEA) or the United Kingdom, our legal basis for collecting and using your personal information depends on the specific information concerned and the context in which we collect it. We generally collect your personal information only:

• When we need it to perform a contract with you (e.g., to process your order and deliver your hardware wallet)
• When the processing is in our legitimate interests and not overridden by your data protection rights
• When we have your consent to do so
• When we have a legal obligation to collect personal information from you

If you have questions about or need further information concerning the legal basis on which we collect and use your personal information, please contact us using the contact details provided below.

4. Information Sharing and Disclosure

We may share your information in the following situations:

4.1 Third-Party Service Providers

We may share your information with third-party vendors, service providers, contractors, or agents who perform services for us or on our behalf, such as:

• Payment processors to process your payment transactions
• Shipping and fulfillment companies to deliver your orders
• Customer service providers to assist with your inquiries
• Marketing and analytics providers to help us improve our services
• IT and security providers who help maintain our systems

These third parties are contractually obligated to protect your information and may only use your data for the specific services they provide to us.

4.2 Business Transfers

If Aave-us is involved in a merger, acquisition, financing, reorganization, bankruptcy, or sale of company assets, your information may be transferred as part of that transaction. We will notify you of any change in ownership or the uses of your personal information, as well as any choices you may have regarding your personal information.

4.3 Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency). We may also disclose your information to:

• Comply with a legal obligation
• Protect and defend the rights or property of Aave-us
• Prevent or investigate possible wrongdoing in connection with our products or services
• Protect the personal safety of users of our products or services or the public
• Protect against legal liability

4.4 With Your Consent

We may disclose your personal information for any other purpose with your consent.

5. Data Security

We implement appropriate technical and organizational security measures designed to protect the security of any personal information we process. These measures include:

• Encryption of sensitive data
• Secure data storage with controlled access
• Regular security assessments and penetration testing
• Employee training on data security practices
• Vendor security assessments

However, please note that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

6. Data Retention

We will retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your information to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.

We will also retain usage data for internal analysis purposes. Usage data is generally retained for a shorter period, except when this data is used to strengthen the security or to improve the functionality of our products and services, or we are legally obligated to retain this data for longer periods.

7. Your Data Protection Rights

Depending on your location, you may have certain rights regarding your personal information. These may include:

7.1 For Residents of the European Economic Area (EEA), United Kingdom, and California

• Right to Access: You have the right to request copies of your personal information.
• Right to Rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
• Right to Erasure: You have the right to request that we erase your personal information, under certain conditions.
• Right to Restrict Processing: You have the right to request that we restrict the processing of your personal information, under certain conditions.
• Right to Object to Processing: You have the right to object to our processing of your personal information, under certain conditions.
• Right to Data Portability: You have the right to request that we transfer the data we have collected to another organization, or directly to you, under certain conditions.

7.2 California Privacy Rights

Under the California Consumer Privacy Act (CCPA), California residents have specific rights regarding their personal information. These include:

• The right to know what personal information is collected, used, shared, or sold
• The right to delete personal information held by businesses
• The right to opt-out of the sale of personal information
• The right to non-discrimination for exercising CCPA rights

7.3 Exercising Your Rights

To exercise any of these rights, please contact us using the contact information provided at the end of this Privacy Policy. We may need to verify your identity before responding to your request. You will not have to pay a fee to access your personal information or to exercise any of your other rights. However, we may charge a reasonable fee if your request is clearly unfounded, repetitive, or excessive, or we may refuse to comply with your request in these circumstances.

8. Children's Privacy

Our products and services are not intended for individuals under the age of 18. We do not knowingly collect personally identifiable information from children under 18. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us. If we become aware that we have collected personal information from children without verification of parental consent, we take steps to remove that information from our servers.

9. International Data Transfers

Your information may be transferred to — and maintained on — computers located outside of your state, province, country, or other governmental jurisdiction where data protection laws may differ from those in your jurisdiction.

If you are located outside the United States and choose to provide information to us, please note that we transfer the data to the United States and process it there. Your submission of such information represents your agreement to that transfer.

For transfers from the EEA to countries not considered adequate by the European Commission, we have put in place adequate measures, such as standard contractual clauses adopted by the European Commission, to protect your personal information.

10. Third-Party Links

Our website may contain links to other websites that are not operated by us. If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit.

We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

11. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top of this page.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

12. Contact Us

If you have any questions about this Privacy Policy, please contact us:

• By email: privacy@aave-us.com
• By phone: +1 (818) 222-7554
• By mail: 22750 Roscoe Blvd, Los Angeles, CA 91304, United States

For data protection inquiries specifically, you can contact our Data Protection Officer at dpo@aave-us.com.